Does anybody know how I can get a download link to the Social Mini Site product?
It's getting very frustrating, I have been waiting going on second day.
Hey all, this is a ticket response I wanted to post because they really responded to my problems and educated me in the process.
On Sat, Dec 14 at 4:25 PM , Michael Harris<firstname.lastname@example.org> wrote:
If you are having problems continue to post and they will get your issue resolved. I will have no problem upgrading in the future to get the unlimited version. It is really easy to use.
Another suggestion for support is to create a pdf for our client's administrative area that would show them how to update their info or products.
I think the problem is customer service is getting overwelmed due to lack of supporting how to videos. If they would continuously add more how to videos for the places where clients are getting stuck, that would alleviate most of their back log. And update via email to the clients when new videos are added to the forum. Ididn't know until recently that this forum was available also. Love the products potential.
I will answer one of my biggest problems that I've seen posted several times as a major issue causing people to believe the software isn't working properly after upgrading.
If you purchased the upgrade and thought your key or upgrade didn't work. It does but because of lack of information you don't know what to do. I sort of learned the hard way.
If you look at your social mini store platform and don't see all of the options as with the upgrade. All you need to do is select your page from FaceBook after clicking create a tab. Next you will choose a template and after saving you will see that all of your options will appear. That Simple :-) But you wouldn't know without direction.
And here's a did you know:
Did you know once you make some changes and save and preview, you can then make changes from the preview screen (which I like better). Just click on what you want to change and options will appear to your left of all changes and add-ons that you can make.
Peace and Blessings :-)
Got to thank Karthik Ramani for taking care of my issue...This is an awesome software once you get it working...You all don't give up on it. I almost did but I knew it was a real deal cuz others are successful with it. I don't know what he did with mine. He requested a screenshot video of my problem and a day later, it started working..I am glad I did not cancel cuz it is really awesome product. It is very versatile and easy to use...
Hey George ,
Am sorry about the delay in replying and trying to guide people on learning the product , we are getting bunch load new features getting rolled out every day , also am teaching a lot of people to use the tool using skype screen share , if you want a personalized walk through or support from me please add my skype car_ssn and we can go over the product. Just so you know we have more than 2000 people using the product and we are doing our best to teach every one using the product and in the next few days all the tickets will be closed and the response time will be less than 24 hours going forward. We have a ton planned for you and thank you so much for your patience and support.
Chad Niceley may be able to be of some influence in getting the Jargonites to respond to support issues.
Hi Chad, thanks for jumping in and trying to help, much appreciated. I had the same problem initially that Prisqua.c has, but finally got someones attention there and it was fixed. I sure hope that things get better from a support point of view, those guys are only hurting themselves in the long run.
It's working for me ... I dunno
I did not even know this forum existed... I just joined.
I want to thank George for bringing this to my attention.
This is not my software, I'm only in charge of the Front End, and I helped them with some of the presenations.
I can tell you I am using it without an issue, and I can also tell you I will help you where I can.
I have a little bit of pull with the developers in this company... so I will see if I can express some of the concerns people are having...
Also, there is a Facebook Group, that I have been monitoring:
If you guys will join that I will approve it, and help you the best way I can.
All The Best,
i got into my purchase today.
I have pretty much had it with this outfit, their support totally sucks and that is a real shame because their product does offer a lot of potential. Over the weekend I found another product similar to theirs, a bit more complex, but from what I have seen so far it is just as good if not better. I probably will make a post on the WF about the support issue.