This will be an awsome product if they get the bugs out.
Scott - you don't seem to have had a reply, I'm not sure whether thats because they've fixed it for you or not. I've got exactly the same problem, I've just bought Social Marketing Suite which I think is from the same team, but I'm hoping that support may improve. I also think with the change in fb page layout Karthik & his team could have helped his customers more, to reassure them/us that after just 2-3 months FPLB is now not obsolete, does make you wonder when new products keep getting released without the previous products being fixed. Fingers crossed, they'll sort out this problem on FPLB I certainly couldn't offer it to a client, knowing that when they click on the tab it may take them to the set up page for the give-away. Doesn't look that professional does it? Cheers
I am getting ready to do a blog post on this product,as of right now I am not real impressed.
I have turned in support tickets that have gone unanswered yet they still are having live webinars as opposed to taking care of the people that have purchased the product. So if they have the time to sell it on the weekend they should be able to support it too. You can find my review here.