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White label ssl issues

I just purchased White label to Survey Chimp.

I'm having trouble getting my Cname to work. I'm getting an SSL error in my browsers. My Domains are all hosted on IONOS.com . I am trying to use a subdomain of SurveyMakerPro.com to deliver the white label product. The sub domain is app.surveymakerpro.com SurveyMakerPro.com has an SSL certificate and it is a wildcard certificate so subdomains should have SSL as well. 


I added surveymakerpro.smoothsurveys.com to the Cname of the subdirectory app.surveymakerpro.com but I continue to get SSL errors,. Can't figure it out. Hope you can help. Love the product.


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I'm having similar issues as Jim.

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