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Reopen an existing Ticket


my existing ticket has been closed. 

However, I would like to access it again. 

In connection with the closure, I received a mail with the instruction to reply to it  The ticket would then be reopened. 

I sent the replay email but the ticket is still not displayed. 

What can I do to get the ticket reopened? Or does the reopening process take a long time? My replay email was sent 2 hours ago. 

Thanks for your support


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